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The sixth edition of the Oliver Wight Class A Checklist for Business Excellence now embraces every part of the business to be pursued for total excellence. Additionally, it now requires a demonstrated superior business performance for the coveted Class A Certification. Class A is the longest-standing Excellence Award of international repute. It recognizes the efforts of your people and can be used with clients and customers to prove your efforts on their behalf.
Its chapters align with core business processes and the enablers of those processes, covering the entire business. There are nine chapters describing latest practical and proven best practices. The four priority chapters describing the processes and practices that enable the whole business to be excellent:
These support five further chapters that address the prime processes in most organizations, managing:
It is aimed toward listing what "excellence" is; thus each person in your company knows what he must contribute in order for the company to become excellent. Its scoring method allows you to visualize and measure progress toward excellence in every part of the business.
This book is also offered in Spanish.