“Improvement projects don’t have to fail,” Crystal Lee writes.
Crystal Lee is at a point of her professional career to look back at what she has learned. In a new white paper, she assesses why some improvement initiatives produce sustainable results – and why others fail.
Crystal writes about what needs to be in place to ensure success.
She talks about when not to invest in improvement projects. She tells of her experiences in establishing an escalation process for raising issues to senior leadership. She tells of creating multi-year glide paths for sustaining results and turning projects into legacies for the business.