This is a difficult subject to define in a short statement because it covers such a broad topic, however, from the 6th Edition’s point of view, we are looking for organizations to ensure they become less dependent on people as they Journey through Phase 2. In simple terms, as employees mature and become less and less focused on power management they begin to develop team working skills which in turn leads to them sharing knowledge.
As this knowledge is being shared there needs to be a process to ensure it is captured in the companies processes to ensure it is not lost.
This knowledge capturing capability is part of knowledge management and would commence the preparation for Automation in Phase 3.