Balanced Scorecard / Balanced Suite of Measures

Basically, the Balanced Score Card (BSC) is a methodology that defines an organization’s performance measurement system or metrics based on the organization’s value drivers and strategy. Once this metric have been defined they are rolled up into a scorecard which the company uses to measure, record and analyse its performance and determine if it is meeting its goals. The concept was developed by Dr Robert Kaplan and David Norton in the early 1990’s and sets out to view performance from a Stakeholder, Process, Environmental and People perspective.