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Novartis

Driving the business back to health
Five years ago, Swiss multinational pharmaceutical company, Novartis, were facing a challenge. Customer service levels in its patented Innovative Medicines division had fallen and too many products were out of stock on a daily basis. In order to ensure availability of vital medicines to patients, the company decided to act. It embarked on a Class A programme with Oliver Wight to transform the supply side of the business. Find out what happened on their journey.

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