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For nearly half a century, Oliver Wight Class A has been recognized worldwide as the definitive standard for business excellence. The Seventh Edition Class A Standard represents a body of knowledge from Oliver Wight, capturing almost 50 years of experience in helping some of the world’s best-known companies improve their businesses. From its humble beginnings as a 20-question checklist in 1977, the Standard has now become a benchmark for some of the world’s highest-performing businesses.
In the seven years since the Oliver Wight Sixth Edition Checklist was last updated, the world has changed dramatically. The Seventh Edition Class A Standard reflects all the change that has happened in arguably the most volatile and rapidly changing era. It sets the high bar for performance excellence. The chapters align with core business processes and the enablers of those processes, covering the entire business. Through its nine chapters describing the latest practical and proven best practices, it redefines Business Excellence so you will be able to stay ahead of your competitors, both now and in the future.
The maturity of your business is not a limiting factor; your starting position may be different from other companies, but the steps on the journey are the same. The focus is on delivering real sustainable business results - not just creating better processes, but increasing revenue and improving margin; it’s about delivering shareholder satisfaction and excellent customer service, reducing costs and attracting and developing the best talent.
In this fast-moving and volatile business landscape, the Seventh Edition Class A Standard reflects the very latest in Integrated Product Planning, product and service development, demand and supply and much more. This book provides the perfect framework for your journey to excellence.